Terra Digital Audio ships worldwide, and provides upgrade, repair, and support at over 400 locations in twenty different countries including:
| Australia Austria Botswana Bulgaria Canada Egypt |
Ghana Greece Hong Kong India Ireland Kenya |
Kuwait Malaysia Mexico New Zealand Nigeria Portugal |
Romania Singapore South Africa Spain UK |
CallingUse Skype to call Terra Digital Audio. Online status is available at the top of the page.
Click (make a call to terradigitalaudio)
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How do I order from Terra Digital USA?
What kind of payment do you accept?
What shipping options do you provide?
How do I determine the shipping price for my order?
When will my order be shipped?
Will I receive an email confirmation when my order ships?
How do I receive technical support?
How do you package your systems?
How can I communicate with one of your product specialist?
Select a product model and configure the specifications to meet your requirements, and then send an email of the specifications to donovan@terradigitalaudio.com. Please include your name, and the address to where you want the system shipped. We will then conform the details with you, send you shipping pricing, and confirm the order. We will ship the system after we receive payment.
Paypal ¨C www.paypal.com
When using Paypal, make payment to: Terra Digital Audio Inc.
Wire-Transfer
Once we receive and confirm your order, we will then forward the information required to make a money wire-transfer. It is a simple process. We will deduct the wire-transfer fee from your order.
We offer UPS. www.ups.com, TNT www.tnt.com and Federal Express www.fedex.com
Once you configure your system, simply send the specification to Nick Anderson at:
You can also contact the shipping companies directly to get an estimate on shipping cost, and transit time. If you order your system online, you will need to contact us after you receive your sales order receipt, to provide us with shipping instructions (TNT, UPS or FEDEX). We will then do an email shipping verification, and only then proceed to charge you for shipping cost. You also have an option to email us, and request that we provide you with the shipping cost and delivery time. Email your request to: nick@terradigitalaudio.com
You will need to provide box dimensions and product weight to get a cost estimate. You can refer to the following product matrix:
| Model | MX2-R/MX2-T | M7 Quad | M6R/T Core 2 Duo | M5i Dual Core | MBOOK | ML12i Pro Core 2 |
| Dimensions | 30X25X15 | 30X25X15 | 30X25X15 | 30X25X15 | 20X20X12 | 20X20X12 |
| Weight | 65 | 65 | 60 | 60 | 30 | 15 |
Orders shipped between 3-5 days after receipt of payment.
Yes, you will receive email from our shipping department with all of the details of your shipment.
You first start by submitting a technical support ticket. You can do this by accessing our support portal at http://www.terradigitalaudio.com/support/. Once we receive your ticket, we will then attempt to resolve the issue via email, remote desktop support, chat support or Skype phone. If we are unsuccessful, and you are close to one of the authorized support locations, we will then dispatch a support technician to your location to fix the problem.
We have invested heavily to insure that our products ship safely worldwide. We pack each system in a specially designed double corrugated box, and use Instapak? foam to mold a custom molding around the system. You can learn more about the process by going to:
http://www.instapak.com/products/protective/instapak/foam-in-place.html
Communicating with a product specialist can be by¡
